We have made significant investments in technological resources to support our Association clients. Notably, we have developed our own customized, proprietary association management software known as the CID Management Program. CID Management has been designed from the ground up to manage your association’s vital information, simplify many operational processes, and keep the Board abreast of management’s activities. CID Management is found nowhere else, and (unlike much other software on the market that is primarily intended to handle rental apartments and other applications) has been specifically designed for the unique needs of community associations. The software assists with streamlining and documenting such matters as meeting preparation, architectural applications, work orders, site inspection findings, violation letters, and other essential aspects of HOA operations.
What is more, CID Management is equipped with a Web interface that allows the Board and homeowners to log in with password-protected access. Each of our client associations gets its own customized web site, which is seamlessly integrated with the software. Homeowners are able to download governing documents, view the Association’s calendar and updates on current issues, submit inquiries and work orders, review their individual accounts, pay assessments online and sign up for ongoing automatic payments. Board members receive a higher level of access, and can use all of the above features in addition to accessing the financial area of the Association’s site, approving checks online, and viewing the status of various management actions.
Of particular interest, Board members are able to log on and view exactly which key management tasks and work orders are currently under way at your community, the status of each, and which ones have been completed and closed out. If you have ever been frustrated by a lack of transparency with regard to management’s efforts on your association’s behalf, we think this feature will be a breath of fresh air. The Board can check these status updates as frequently or as little as they like; it is not an attempt to delegate supervisory responsibility to the Board. We simply believe that a convenient, open window into management operations should be continually available.
We maintain an in-house IT Department to support the technological aspect of our work. The latest security measures are employed for the safety of your Association’s data, and there is a thorough backup protocol for all electronic records.
Please Click Here to find out More about our use of Technology in Managing Our Associations